Legal review completed. These policies do not activate payments or waive statutory rights.
1 Free task posting and your account
Basic membership lets you post tasks and bid on tasks without a subscription charge. You must be at least 18, have authority to request the work and provide an accurate description, location area, timing and indicative budget. Do not request unlawful work or upload another person's confidential information without authority.
Paid membership is optional. Intermediate costs R79.99 per month and Premium costs R199.99 per month, with no VAT on those membership fees. Only a separate PayFast checkout authorisation creates a monthly recurring subscription. Posting a task, accepting a bid or selecting an account level is not that authorisation.
2 Choosing a provider
Compare the provider's scope, full price, exclusions, availability, relevant qualifications and references. Ask for required licences or compliance arrangements for regulated work. Premium membership and a Business Account badge are not guarantees of competence, safety or workmanship. Task moderation concerns platform content, not a warranty that a task or provider is suitable.
Do not put a precise home address, access code, identity document or banking credentials in public task content. Use the private communication features for necessary arrangements. Contact sharing is optional; information already disclosed cannot always be recalled.
3 Agreeing the work
The work contract is between you and the chosen provider. Before accepting, agree the work and exclusions, total price including the provider's applicable taxes, materials, start and completion arrangements, payment stages and lawful cancellation terms. Keep a copy of the accepted quote and messages. The platform budget is not the final agreed price.
Record variations and any extra charges before the provider proceeds. Give accurate information about access and hazards and obtain permissions needed for the work. Do not instruct anyone to perform unsafe or unlawful work. You do not waive statutory rights by agreeing a quote or marking a task completed.
4 Paying for work
Pay the service provider directly using the method agreed with them and obtain a receipt. AnythingDone does not collect or hold task payments, provide escrow, guarantee a refund from a provider or insure your payment. PayFast on this website is for AnythingDone monthly memberships only.
Check payment instructions independently if they change unexpectedly. Do not share passwords or one-time codes. A provider's task invoice may have different tax treatment from our membership fee. Our role does not exclude any responsibility the law places on us for our own platform service or conduct.
5 Cancellation and your consumer rights
Notify the provider promptly if you need to cancel or reschedule. Where CPA section 17 applies, only a lawful and reasonable cancellation charge may be imposed, considering the notice and circumstances; a deposit is not automatically forfeited in full. The statutory protection for death or hospitalisation of the booking beneficiary remains available.
Where applicable, CPA section 54 entitles you to the required standard of service and remedies for failure, including correction or a reasonable refund reflecting the failure. Rights concerning goods and repairs may also apply under sections 55 to 57. Any applicable ECTA cooling-off right or CPA direct-marketing right is preserved and must be assessed for the particular transaction.
Request refunds of direct task payments from the provider. Report misleading conduct or unresolved issues to support with the task reference and evidence. The platform cannot reverse money it did not collect, but that does not waive a claim against a responsible party. Membership refunds and recurring cancellation follow our separate Refund and Cancellation Policy.
6 Respectful use and complaints
Communicate respectfully, provide honest reviews based on your experience and do not use threats or false reports. We may suspend a reported task for correction or remove harmful content, with a review route under the website terms. A corrected task may require new quotations and administrator approval before returning to the board.
Email support@anythingdone.co.za for help. You may use applicable ombud, National Consumer Commission or court processes under South African law, subject to their requirements. Internal reports do not stop legal deadlines or remove statutory remedies. For immediate danger, use appropriate emergency services rather than waiting for a platform response.
The platform operator is AnythingDone Marketplace, trading as AnythingDone.co.za, at Forest Hills, Kloof, 3624, South Africa.