Legal review completed. These policies do not activate payments or waive statutory rights.
1 Prices and scope
AnythingDone Marketplace, trading as AnythingDone.co.za, supplies monthly membership subscriptions at R79.99 for Intermediate and R199.99 for Premium. Basic is free. All amounts are ZAR and no VAT is charged on these membership fees. PayFast collects membership subscriptions only; it does not collect task payments for AnythingDone.
Our address is Forest Hills, Kloof, 3624, South Africa. Mandatory rights under applicable South African law take priority over this policy. No blanket no-refund rule applies.
2 Stopping automatic renewal
Membership continues month-to-month and renews automatically only under your authorised recurring-payment mandate. Cancel through Subscription and launch offer or email support@anythingdone.co.za from your account address before the next collection. There is no minimum fixed-term commitment and no cancellation penalty.
An email cancellation takes effect when received by us, even if confirmation follows later. We will stop future collections and confirm the date. If we collect a renewal after receiving timely cancellation, we will refund it. If a collection is already processing, contact support for reconciliation; this does not remove your entitlement where the charge should have been stopped.
Ordinary cancellation stops the next renewal. Access continues to the end of the period already paid for, after which Basic access applies. Except for a statutory entitlement or another remedy below, an ordinary change-of-mind cancellation does not require a pro-rata refund of the current month while that access remains available. Account closure or changing a profile is not a substitute for cancelling the payment mandate.
3 Cooling off and statutory cancellation
Where ECTA section 44 applies, an eligible consumer may cancel an online service agreement without reason or penalty within seven calendar days after it was concluded, with a full refund within 30 days of cancellation. ECTA section 42 contains exclusions, including services begun with the consumer's consent during that period. We do not treat a general acceptance of website terms as an automatic waiver of cooling-off rights.
Where CPA section 16 applies to a transaction resulting from direct marketing, cancellation without reason or penalty is available within five business days after the later of conclusion or delivery of goods, with repayment within 15 business days of the applicable statutory trigger. For a subscription involving no delivered goods, that trigger is receipt of the cancellation notice. CPA section 16 does not apply where ECTA section 44 applies to the transaction.
If a membership arrangement is legally a fixed-term agreement to which CPA section 14 applies, its cancellation and renewal rights remain available, including cancellation on 20 business days' recorded notice. Our month-to-month policy does not impose that notice period as a new obstacle to stopping ordinary renewal. Section 14 does not apply to transactions between juristic persons. ECTA section 43 remedies for missing disclosures or failure to allow review and correction are also preserved.
4 Incorrect charges and service failures
Tell us promptly about duplicate, unauthorised, incorrectly priced or post-cancellation charges. We will investigate and refund amounts not lawfully due. Keep your payment reference; we will not require you to disclose full card details or pay a fee to unlock a refund. A request is not rejected simply because it falls outside an informal support target.
Where CPA section 54 applies and our paid service fails to meet its required standard, you may require correction of the failure or a reasonable refund reflecting its extent. Other statutory remedies remain available. No work or leads being won does not by itself establish a service failure, because membership purchases access to tools rather than guaranteed tasks.
If we discontinue a paid service or terminate access without a member breach justifying the restriction, we will refund the unused prepaid portion, subject to any more favourable legal remedy. A suspension for suspected misconduct is not an automatic forfeiture of every prepaid amount.
5 How to request a refund
Email support@anythingdone.co.za with your account email, payment reference, date, amount and a brief explanation. State whether you also want future renewal cancelled. We aim to acknowledge within two business days and provide a decision or progress update within ten business days. We will explain the decision and any calculation.
Approved refunds are normally sent to the original payment method through PayFast. We aim to initiate them within seven business days of approval, without exceeding any applicable statutory repayment deadline. Bank processing can affect when funds appear; ask us for a reference if delayed. If the original method cannot be used, we will agree a secure, lawful alternative. Processor fees will not be deducted where that would reduce a refund the law requires in full.
6 Payments for task work
Customers pay service providers directly under their separate work agreement. Request task-payment refunds from the provider; AnythingDone cannot reverse funds it did not collect. You may still report the matter to us for platform review, without losing rights against any party responsible under law.
Where CPA section 17 applies, a customer may cancel an advance booking, subject only to a lawful, reasonable cancellation charge considering the circumstances. Automatic forfeiture of the full deposit is not our policy. The section includes protection against cancellation fees where the beneficiary cannot honour the booking because of death or hospitalisation. Providers must respect applicable rights concerning defective or undelivered services, goods and unapproved variations.
7 Escalation
Ask support for reconsideration if you disagree with a decision. You may use an applicable ombud, the National Consumer Commission or another remedy under CPA sections 69 and 70, subject to that route's legal requirements. This process does not waive court, bank or statutory rights, and does not stop legal time limits running.