Legal review completed. These policies do not activate payments or waive statutory rights.
1 Who we are
AnythingDone Marketplace trades as AnythingDone.co.za. Our business address is Forest Hills, Kloof, 3624, South Africa. Company registration number: 2026/810751/07. Contact support@anythingdone.co.za for contractual notices, cancellations, refunds, complaints and privacy requests.
These terms must be read with our Privacy Policy, Refund and Cancellation Policy, Customer Terms and Service Provider Terms. Mandatory South African consumer rights prevail over any conflicting wording. The specific refund policy governs subscription cancellation and refunds.
2 Accounts and acceptance
You must be at least 18 and legally able to contract, or be an authorised representative of a business. Keep your information accurate, protect your login and report suspected account misuse promptly. You are responsible for activity you authorise, but are not automatically liable for every unauthorised act involving your account.
Creating a profile or selecting a plan does not authorise payment. A paid subscription requires a separate, affirmative recurring-payment instruction at checkout. Review the plan, total price and payment dates before proceeding; correct errors or leave checkout if you do not agree. You may save or print these policies and request transaction records from support.
3 What the marketplace provides
The platform supports task posting, quotations, communication and account tools. Basic members may post tasks and bid without a membership fee. Intermediate adds matching category and area alerts. Premium is available to individuals and businesses and adds account tools, analytics and an optional directory listing while access is current. Features and any limits are described on the membership page before purchase.
Customers choose their own providers and agree the work with them. AnythingDone does not receive, hold, split or release task payments and does not provide escrow or task-payment protection. This description does not exclude liability that the law places on AnythingDone for its own services or conduct.
Membership, task approval and directory placement are not vetting or guarantees of skill, safety, licences, results or income. A Business Account badge reflects a check of supplied business-registration information only. Check credentials independently, especially for regulated or hazardous work.
4 Membership prices and recurring payment
Basic is free. Intermediate costs R79.99 per month and Premium costs R199.99 per month, payable in South African rand. These are the total subscription prices; no VAT is charged and no additional platform checkout fee is added. The no-VAT statement concerns our membership charges, not a provider's separate invoice.
Paid subscriptions are month-to-month, with no minimum fixed-term commitment. PayFast processes membership subscriptions only. Your first authorised charge is payable at checkout and further charges recur monthly until cancelled. The first renewal date is shown before payment; where a month has no corresponding billing day, the billing schedule uses the applicable month-end date. Keep the PayFast confirmation as your payment record.
Paid benefits activate after payment is verified, not merely because your browser returns from PayFast. If activation is missing, contact support with the payment reference instead of paying again. Sandbox transactions and free test access do not constitute live paid membership. A free launch offer does not convert to paid billing without separate consent.
5 Cancellation and account changes
Cancel future renewal through Subscription and launch offer or email support@anythingdone.co.za from your account email. No cancellation penalty applies to these month-to-month memberships. Send notice before the next collection to stop that renewal. An email request takes effect when received by us, not only when we reply. We will confirm the cancellation and access-end date. If a timely request is not actioned and a later renewal is collected, we will refund that collection.
For ordinary cancellation, paid benefits remain available until the paid-through date and the account then defaults to Basic. A refund or an immediate statutory cancellation may end paid benefits earlier. Changing your profile, uninstalling an app or leaving the website does not by itself cancel a PayFast mandate. Contact support before changing plans if a recurring subscription already exists.
Failure to renew may end paid benefits; it does not delete existing task records or remove obligations to other users. Do not create a second payment mandate to resolve a failed or pending payment. See the Refund and Cancellation Policy for cooling-off rights and remedies for service failures.
6 Prices and changes to terms
We will give at least 30 calendar days' written notice before increasing a subscription price or materially reducing paid benefits, with an opportunity to cancel before the change. A website edit alone does not authorise a different recurring charge. Existing mandates are not repriced merely by changing the advertised prices; any required payment authorisation must be obtained separately.
Updated terms apply prospectively from the date communicated for the change and cannot remove accrued claims, statutory rights or agreed refund entitlements. Changes required by law or necessary for urgent security may take effect sooner, with notice as soon as reasonably practicable.
7 Content and fair use
Only post content you are entitled to share. You retain ownership and give us a limited, non-exclusive permission to host, display and transmit it to operate the features you use. This does not permit unrelated advertising use of your content without separate permission.
Fraud, harassment, discrimination, unlawful tasks, fake reviews, spam and attempts to bypass security are prohibited. Do not publish passwords, identity documents, banking credentials or private addresses in task descriptions or public images. Advertising requires a separate written arrangement and is not included in membership or this PayFast subscription checkout.
8 Restrictions and fair review
We may suspend a task for correction, remove unlawful or harmful content, or restrict an account where reasonably necessary to address a material breach or safety risk. We will explain the reason and offer a review through support unless prohibited by law or disclosure would compromise safety or an investigation. Urgent protective action may precede notice.
Restrictions do not automatically forfeit prepaid amounts. Refunds and cancellation remain subject to the refund policy and the law. Where CPA section 14 applies to a fixed-term agreement, its notice and remedy requirements are preserved; temporary protective measures are not a substitute for lawful termination.
9 Consumer protection and responsibility
We will supply our platform service with the care and quality required by applicable law. Nothing excludes liability for fraud, gross negligence or any liability that cannot lawfully be excluded. We do not require you to waive rights under the Consumer Protection Act 68 of 2008, including applicable rights to plain language, fair terms and quality service, or the Electronic Communications and Transactions Act 25 of 2002.
Third-party links and independently supplied services have their own terms. We do not guarantee a particular number of leads, tasks or earnings, or uninterrupted network availability. These limitations do not remove remedies for our failure to supply paid services as agreed. Inform us promptly of problems so that we can investigate and offer an appropriate remedy.
10 Complaints and governing law
South African law applies. Email support@anythingdone.co.za with your account or payment reference, the issue and the remedy requested. We aim to acknowledge complaints within two business days and provide a response or progress update within ten business days. These service targets do not extend statutory deadlines.
You may use applicable dispute-resolution routes under CPA sections 69 and 70, including the relevant ombud, the National Consumer Commission or a court with jurisdiction, subject to the statutory procedure for that route. We do not impose mandatory private arbitration or make our internal process a waiver of legal remedies. Privacy complaints may be made to the Information Regulator.