Legal review completed. These policies do not activate payments or waive statutory rights.
1 Independent services and honest profiles
You supply your own services as an independent provider, not as an employee or authorised agent of AnythingDone Marketplace merely because you hold an account. You may not make promises or incur obligations on our behalf. Maintain accurate contact, business and qualification information and obtain required licences, permits and insurance for the work you undertake.
Basic and paid memberships are not accreditation or vetting. Do not misrepresent a Business Account badge, rating or directory listing as a guarantee of workmanship or legal compliance. Do not offer regulated or hazardous work unless competent and legally authorised to perform it.
2 Membership and payment
Basic members can post tasks and bid for free. Intermediate is R79.99 per month and Premium is R199.99 per month. These ZAR membership prices carry no VAT. Paid subscriptions renew monthly through PayFast until cancelled under an affirmative checkout mandate. No task payments or customer deposits are collected through this membership facility.
Cancel renewal in Subscription and launch offer or by emailing support@anythingdone.co.za before the next collection. Ordinary cancellation has no penalty and preserves access through the paid-through date. Cooling-off rights, service-failure remedies and refund rules are set out in the Refund and Cancellation Policy and are not excluded for eligible consumers. Choosing a plan or receiving a free offer alone does not create a recurring mandate.
3 Quotations and agreement
Before the customer accepts, disclose your identity, the scope, total price, whether your own invoice includes applicable VAT, materials, exclusions, payment stages, timing and cancellation conditions. Explain material risks in plain language before agreement. The platform's no-VAT membership pricing does not determine your tax obligations.
Keep the accepted quote and subsequent changes in writing. Do not charge for unapproved extra work. Where CPA section 15 applies to repairs or maintenance, comply with its estimate and authorisation requirements. Clarify conflicts between a PDF and the entered quote before acceptance rather than relying on hidden exclusions.
Acceptance of a quote records the parties' agreement to the disclosed work, subject to applicable law. Confirm access arrangements and any essential outstanding details before starting. A task budget is an indication, not permission to charge that amount regardless of the accepted quote.
4 Quality and consumer remedies
Perform services on time and with the care and quality required by the agreement and applicable law. Advise the customer of unavoidable delays. Protect their property, follow site safety requirements and supply required compliance certificates. Any subcontracting must be lawful and consistent with the customer's agreement; it does not automatically relieve you of responsibility.
Where the CPA applies, honour applicable quality-service rights under section 54 and goods-related rights under sections 55 to 57 where relevant. Do not substitute a blanket no-refund disclaimer for statutory remedies. Correct defective work or provide the refund required by law in the circumstances.
If a booking is cancelled, apply only a lawful, disclosed and reasonable charge where permitted, including CPA section 17 safeguards. Explain the calculation and refund amounts not properly due. If you cannot perform the work, notify the customer promptly and address any prepaid amount and lawful remedy; do not retain payment for work you will not supply without a lawful basis.
5 Customer data and communications
Use customer information only for the enquiry, agreed work, related records or another lawful purpose. Do not sell leads, scrape contact details, send unsolicited marketing or disclose customer information to unauthorised people. Obtain permission or another lawful basis before publishing a customer's property, image or testimonial.
Premium account owners must limit team access to authorised people, remove access when no longer needed and ensure notification recipients have valid authority and opt-in. Keep quote attachments free of unnecessary sensitive information. You are responsible for compliance with POPIA when you independently process customer information.
Recurring-work tools create drafts for review; they are not authority to post tasks, bind customers, send customer messages or collect money automatically. Alerts and reminders are aids and do not replace your responsibility to manage agreed appointments and deadlines.
6 Conduct and moderation
Do not submit false quotes, fake reviews or misleading credentials, harass users, misuse personal information or request illegal work. Report suspected fraud or unsafe tasks. We may remove a listing or restrict access on proportionate grounds under the Terms and Conditions, with reasons and a review route where lawful.
A suspended task cannot receive new bids or awards while restricted. Corrected tasks may require renewed review and fresh quotations. Preserve evidence of the actual agreement rather than assuming an earlier offer remains valid after material changes.
7 Disputes and continuing obligations
Deal with customer complaints fairly and keep records of work, invoices and remedies. AnythingDone can review platform conduct but does not provide escrow or guarantee recovery of a direct task payment. Do not represent our moderation decision as a court determination.
Ending membership does not erase a customer contract, outstanding legal liability or lawful recordkeeping duty. South African law applies and mandatory consumer rights remain intact. Contractual and policy contact: support@anythingdone.co.za. Business address: Forest Hills, Kloof, 3624, South Africa.