Legal review completed. These policies do not activate payments or waive statutory rights.
Scope: tasks, platform charges and other services
A task agreement is between the requester and service provider. Subscription and advertising complaints concern the platform. Payment processors and external advertisers have their own complaints procedures. We can investigate platform conduct, but cannot return task funds we never held or determine a court claim. Statutory rights and liability that cannot lawfully be excluded remain unchanged.
Negotiation and independent assistance
Send a written summary, relevant reference, evidence and requested remedy to the appropriate party. Seek a written settlement through direct discussion where safe. If unresolved, parties may agree to independent mediation, including through AFSA. Arbitration is optional and requires a separate lawful agreement covering the process and costs; this policy does not mandate it. You may approach the appropriate regulator, ombud or court without completing these informal steps. Legal deadlines continue running.
1. Preserve the facts
Record the agreed scope, quote, dates, messages, invoices and relevant photographs. Avoid publishing accusations or personal information. Never include passwords or full payment-card details in a complaint. For immediate danger or suspected crime, contact the appropriate authority directly.
2. Try a direct resolution
Where safe and appropriate, explain the problem to the other party and state the outcome you seek, such as completing agreed work, correcting a defect, cancelling or considering a refund. Keep the response in writing. You are not required to contact someone who is threatening you.
3. Raise a platform complaint
Email support@anythingdone.co.za with the task or payment reference, a summary and supporting evidence. We aim to acknowledge within two business days and give a response or progress update within ten business days. These targets do not extend statutory deadlines. We will give affected parties a reasonable opportunity to respond and protect unrelated personal information.
The contact form can prepare an email in your email app; you must press Send there. Saving a private draft alone does not contact support. Shared-beta task reports create administrator-visible cases with a written outcome and an inbox update for the reporter. They do not pause a payment, preserve a legal deadline or provide emergency monitoring. Requesters can attach task and completion-review photos. General dispute-file uploads and a formal appeals workflow are not implemented.
4. Review and outcome
The proposed process will review the evidence impartially and explain any platform decision. A party may request human reconsideration with additional information. The platform must not promise that it can compel a service provider to refund, adjudicate legal liability or reverse a payment outside its authority.
5. External routes remain available
Informal assistance does not replace applicable rights to approach a relevant ombud, regulator, payment provider or court. No compulsory private arbitration or short complaint-forfeiture deadline is imposed by this policy. Chargeback and legal time limits may apply independently; seek advice promptly when needed.